Best BPO Services in Kolkata, India ā€“ Webexstudio

Webexstudio takes immense pride in introducing itself as a top inbound and outbound back office process outsourcing in California. We deliver end-to-end services with the highest quality and security to assure complete client satisfaction. Webexstudio allows you to focus your energies on the things that matter most to you by taking over your labour-intensive activities. We give professional solutions to boost the bottom line and save operating costs, whether data entry or content development, photo editing, or order administration. Furthermore, as your partner, we do not just provide good service; we go above and above to provide services that have a demonstrable effect.

Webexstudio’s custom back-office services in California, helps businesses save time on time-consuming tasks, improve operational efficiency, and save expenses. Document management, data input, data processing, internet research, data mining, content moderation, content creation, claims processing, transcription, photo retouching, and e-commerce catalogue management are just a few back-office outsourcing services we provide.

Services We Offer

Escalation Handling

Our customer management strategy guarantees that issues and complaints are addressed and resolved with the least time spent on the phone.

Customer Loyalty Management

Customer service outsourcing can successfully keep track of all consumer behaviours across touchpoints, from monitoring customer databases to classifying new consumers for various rewards.

After-Sales Customer Service

Our after-sales call center services guarantee that the consumer gets the most out of their product or service while the company gains critical information that may help them better serve their needs.

Retaining Customers

With our fast quality evaluation, we discover and fix customer complaints to keep our client base satisfied and prevent them from leaving.

Complaint Management

We, as a leading back office process outsourcing in California, take customer escalations seriously, and we carefully examine them to identify any communication gaps.

Helpdesk Solutions

We provide our clients with custom-tailored help desk outsourcing solutions to help them handle issues quickly and increase customer satisfaction.

Platforms and Apps Support

As a profound back office process outsourcing in California, our qualified engineers can provide complete 24/7 tech support services across all channels.

Share your requirement and our BPO team would happily solve it.

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Why Hire BPO Services from us

Save Time

As a professional back office process outsourcing in California, Webex has an expert team of content writers who are skilled at writing the best, error-free content that would help you attract your target audience.

Management of Profitable Business Processes

You may save time as well as money by hiring a leading and professional back office process outsourcing in California, USA, since they operate remotely, and you pay them when you require their services.

Scalability that works faster

When you hire a BPO service provider, it allows a new firm to expand more quickly. You protect your company from making mistakes during the expansion phase by enlisting the support of specialists. BPO services let you expand your organization in a reliable yet flexible method by utilizing useful web tools like those found on SEO Tools Centre.

Productivity Enhancement

BPO services allow you to maximize the time you have available. These services give you personnel who have years of expertise for the jobs you hire them for. This enables you to do more tasks in a shorter amount of time. Your firm will enjoy massive growth if the major focus is on key business activities.

Access to Latest Technologies & Resources

BPO services have access to the most modern tools as well as technology to aid in the completion of routine corporate activities. You do not want to waste money on equipment and software that is not essential to your new firm.

EXPERTISE

Our Expertise

Back office BPO

Contracting services that are not customer-facing is what back-office business process outsourcing entails. IT, accounting, business process automation, human resources, quality assurance, and various other services are among them. IT-Enabled Services (ITES) BPO, which employs IT analysts; Legal Process Outsourcing (LPO), which employs paralegals or consultants; and Knowledge Process Outsourcing (KPO), which employs a professional who knows and can implement/manage a certain program, have all evolved as subtypes of BPO.

Front office BPO

Technical assistance, customer service, sales, and marketing are examples of customer-facing services. Because of the technical expertise needed, these services are commonly outsourced and can be performed off-site. Businesses may profit from specialized people with unique knowledge and minimize expenses by outsourcing web development, customer support lines, or other front-office services.

Offshore BPO

When services are outsourced to another country, this is known as offshoring. Available resources, political stability, cheaper labor costs, varied tax reductions, and other factors all contribute to this.

Nearshore BPO

Hiring the services of suppliers in nations that are geographically closer is known as nearshore business process outsourcing. Webex Studio is a leading back office process outsourcing in California that has a professional team of experts in BPO services.

Domestic BPO

Domestic outsourcing is exactly what it sounds like: providing and receiving services within a country’s borders. Another way, a vendor in one city, state, or province can be hired to deliver services to a company in another city, state, or province. This can be caused by various variables, including the availability of specialist talents in specific areas or regional variances in rates and expenses.

INDUSTRIES Industries WE served

Travel & Tourism

We provide profit-driven IT solutions for hoteliers,travel agents/agencies, travel partners, hospitality providers, as well as airlines.

Banking & Finance

We combine top notch technological developments with applications to help businesses grow as well as adapt to this new digital business age.

Real Estate & Property

We help to transform Real Estate Industry with state of the art technology solutions which streamline real estate process and build a smarter collaboration technique between customers, agents, real estate companies as well as brokers.

Retail

We provide customized outcomes which are tailored for our customer based on a profound understanding of their needs and wants.

Manufacturing

We provide wide range of Manufacturing IT Services that combat your production challenges while empowering your business to inspire innovation.

Energy

We are a leading Hybrid IT solutions provider to power your business systems.Media and Entertainment ā€“ We design content-driven engaging, ready to publish, and engaging solutions allow our clients to convert their traffic into customers

Media & Enrtainment

Webexstudio provides reliability at scale for content companies, build customer 360 platforms to offer personalized services, implement media supply chains in the cloud for agility and flexibility, and streamline media operations.

Telecom

We help you with the most innovative and efficient
enterprise and business solutions that streamline business processes and minimize challenges in telecommunication market.

Food & Restaurant

Food and Beverages are not only a great part of our
lives but they are a huge part of online business as
well. For this mushrooming business, we provide the most innovative and impressive web and mobile development solutions.

Agriculture

We are a versatile agriculture software development
company with a wide range of tailored agriculture
software for farmers who seek growth along with maximum ROI.

Sports & Gaming

Sports and gaming is already a multibillion-dollar
market and we are here to channelize that revenue to
your side by helping you develop sports and gaming
websites and apps.

Logistics

Our logistics software and application development
solutions provide advanced automation, analytical, and management solutions that make swarming and fast-paced business of logistic a smart and growing business.

Education

We make education interactive as well as simple with the power of technology and help of user friendly website and apps.

E-commerce

We help you grow your business and reach a wider
audience with E-commerce website and app development.

Our Process

    1
    Requirement Gathering icon

    Define and Delegate

      Identifying business requirements, estimating costs, and determining the feasibility
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    Design and Formulate

      Strategize solutions, identify change models, and define the workflow.
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    Lift and shift

      Moving to offshore models, lowering costs, and enhancing efficiency Implement and Automate - Real-time testing, automation, and a shorter cycle time are all things that can be done.
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    Control and Analyze

      Monitor efficacy, track variables, and ensure consistency through control and analysis.
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    Report and Optimize

      Constantly updating the process and documenting it.Integrate and Replicate - Responding to comments, replicating findings, and harmonizing all applications

    We assemble a specialized REMOTE TEAM of affordable STARS.

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    TESTIMONIALS

    I felt the need for a website for my business, so I got ExcellisIt as a ref and I found it online as well. The team is really pro and expert their work output is far more beautiful than what I imagined for my website.

    Hosting, development all aspects had been done and crafted beautifully! I Would definitely refer or come back for next work.

    Great job team, keep doing the excellent work. All the best!

    Mahtab Ghani

    From the very first interaction we were pleasantly surprised by the initial first contact and later with the rest of the Team which gave us a sense of well being and left us feeling relaxed and listened to. Our account manager was polite and friendly and addressed our needs with a real sense of urgency and understanding. We would be happy to recommend the service to anyone in need of web design and or hosting. Special thanks to Mark and Allen for providing us with our needs. Cheers Guys.

    David Birks

    We have been using Webexstudio SEO for a few months already and the results have been outstanding. They know exactly how to optimize our website and make sure that it is up-to-date with the latest search engine algorithms. We highly recommend their services to anyone looking for quality SEO services.

    Greg V. Pruitt

    From the first day I contacted Excellist to show them my website project all managers were eager to start working in a new design that would satisfy my need.

    To this day Iā€™m very happy I did contact Excellist they have created a website that fulfill all my expectations of what I wanted for my Ecommerce store.

    Every time I did call Allen the Project Manager with new questions about my website he was very kind and gave me a helpful answer. The time frame of my project was met without delays.
    Thanks to Allen and his team for a well-done job.

    Jose Robles

    OUR CLIENTS

    Webexstudio is a worldwide service provider dedicated to providing outstanding customer service.

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    TECHNOLOGIES & TOOLS

    Our solutions are based
    on the following technologies

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    Angular

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    Bootstrap

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    Figma

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    HTML 5

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    Javascript

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    Photoshop

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    React

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    Vue

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    Adobe XD

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    php

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    Woocommerce

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    Drupal

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    Wordpress

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    Codeignitor

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    Shopify

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    .net

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    Magento

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    Android

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    iOS

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    Flutter

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    ionic

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    Node js

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    React

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    Swift

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    Mobile Testing

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    Manual Testing

    FREQUENTLY ASKED QUESTIONS

    Outsourcing both inbound and outbound call handling activities is referred to as BPO call center. Using a BPO call center can help your business run more smoothly while allowing you to focus on more critical internal activities. You outsource customer service because you want to save money.
    The following are the four most common BPO services: ITES is a business process outsourcing service that administers and handles IT solutions through the internet. It entails assisting with IT services such as technical support, production support analyst, and service desk analyst, among others. KPO- A service provider provides enhanced knowledge for any company process in this form of outsourcing. LPO- It provides high-quality legal services. They also handle more difficult jobs such as filing patent applications and negotiating legal agreements. RPO- RPO is a process outsourcing company that focuses on data analysis and research. Investment research, data analytics, and market research are just some of its services.
    In these times of economic uncertainty, BPO outsourcing is critical since it allows businesses to save money. However, as firms seek to achieve more cost-effective commercial success, the BPO industry has proven to be a valuable tool.
    You can send an email to request extra resources for your ongoing project. In contrast, you may scale down with an email after your task is over.
    Reduced costs, on-demand knowledge and resources, a staffing facility, and the flexibility to focus on core company goals and planning are the four key reasons for outsourcing.