Best call center outsourcing services ā€“ Webexstudio

By enhancing critical areas of operation, call center outsourcing may help your company boost customer satisfaction. We are a prominent call center outsourcing company in California, USA. We have a lot of expertise with voice, email, and live chat assistance, lead generation, technical support, and appointment setup. You may rest confident that our call center outsourcing services in California, will increase your sales by utilizing highly trained call center operators and innovative technology. Our call center outsourcing solution is an affordable approach to create new leads, respond to client inquiries, and assist customers with technical issues. This may be yours for a fraction of what you are paying now.

Services We Offer

Inbound call center services

Our professionals ensure that all your company’s customers are loyal to you. Our professionals receive inbound calls from your customers, where they express their questions, comment, or complaint, which we handle on your behalf.
An inbound call center provides the following services:

Process of Order
Customer Service
Processing of Requests
Client assistance
Services with No Charge
Requests for Product Specification
Managing the warranty

Outbound call center services

It differs from inbound services in several ways. On the one hand, inbound services focus on client management; on the other hand, outbound service professionals gear up to find future consumers who could need your product or service.

On the other hand, outbound services are primarily concerned with the sales aspect of your company, assuring an ever-increasing graph in your sales report. An outbound call center provides the following services:

Scheduling of Appointments
Collection and MNP
Obtaining Leads
Survey of Custome

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Why Hire call center outsourcing services from us

Trained Employees

As a leading call center outsourcing company in California, we connect our clients with a tribe of youthful, dynamic, and well-trained call center executives equipped to provide a variety of outsourced call center and knowledge-based outsourcing services to clients in various industries.

Save Cost

You may save large amounts of money by outsourcing your call center needs to a professional service provider. Bringing in people and educating them on call center processes is expensive. Another significant issue for the sector is attrition. If you outsource your call center procedure to us, you can be certain of superior workers at lesser costs and free from any such problems.

High-end technology

We extensively invest in the latest tools and technology to provide our clients with the most advanced call center solutions. Our innovative IVR technology and internet-based telephony let you get the most out of your outsourced contact center’s resources, resulting in lower costs and more profitability.

Best practices in the industry

As a renowned call center outsourcing company in California, we adhere to industry best practices in-process monitoring, client reporting, feedback system, and escalation matrix. Our process mechanisms were created using leading process management concepts to ensure that our clients’ processes run smoothly.


Our Expertise


The most popular and active method of direct marketing is telemarketing. Simply, a strategy for effectively spreading the word about your products/services among your target audience. Telemarketing services assist firms in raising interest among potential consumers in the launch of new products and services and growing a client base, and producing qualified sales leads.

Lead Generation call center services

B2B organizations widely use lead generation services to collect and assess new leads to turn them into new clients. Webex Studio is a leading call center outsourcing company in California, USA, that provide optimum lead generation services to boost your conversions.

Help desk

A help desk service serves as a single point of contact (SPOC) for the service provider (IT) and the users. Webex Studio is a leading call center outsourcing company in California, USA, that provide skilled services on help desk. Queries are handled via help desk services, and service changes are arranged as needed.

Customer support services

Tracking critical performance indicators is easier with customer support services. These metrics are maintained because of customer service contacts with customers. Customer behavior KPIs let you discover which potential clients should be engaged to keep their business ahead of time. This lessens the chances of your consumers vanishing without a trace.

Domestic BPO

Domestic outsourcing is exactly what it sounds like: providing and receiving services within a country’s borders. Another way, a vendor in one city, state, or province can be hired to deliver services to a company in another city, state, or province. This can be caused by various variables, including the availability of specialist talents in specific areas or regional variances in rates and expenses.

INDUSTRIES Industries WE served

Travel & Tourism

We provide profit-driven IT solutions for hoteliers,travel agents/agencies, travel partners, hospitality providers, as well as airlines.

Banking & Finance

We combine top notch technological developments with applications to help businesses grow as well as adapt to this new digital business age.

Real Estate & Property

We help to transform Real Estate Industry with state of the art technology solutions which streamline real estate process and build a smarter collaboration technique between customers, agents, real estate companies as well as brokers.


We provide customized outcomes which are tailored for our customer based on a profound understanding of their needs and wants.


We provide wide range of Manufacturing IT Services that combat your production challenges while empowering your business to inspire innovation.


We are a leading Hybrid IT solutions provider to power your business systems.Media and Entertainment ā€“ We design content-driven engaging, ready to publish, and engaging solutions allow our clients to convert their traffic into customers

Media & Enrtainment

Webexstudio provides reliability at scale for content companies, build customer 360 platforms to offer personalized services, implement media supply chains in the cloud for agility and flexibility, and streamline media operations.


We help you with the most innovative and efficient
enterprise and business solutions that streamline business processes and minimize challenges in telecommunication market.

Food & Restaurant

Food and Beverages are not only a great part of our
lives but they are a huge part of online business as
well. For this mushrooming business, we provide the most innovative and impressive web and mobile development solutions.


We are a versatile agriculture software development
company with a wide range of tailored agriculture
software for farmers who seek growth along with maximum ROI.

Sports & Gaming

Sports and gaming is already a multibillion-dollar
market and we are here to channelize that revenue to
your side by helping you develop sports and gaming
websites and apps.


Our logistics software and application development
solutions provide advanced automation, analytical, and management solutions that make swarming and fast-paced business of logistic a smart and growing business.


We make education interactive as well as simple with the power of technology and help of user friendly website and apps.


We help you grow your business and reach a wider
audience with E-commerce website and app development.

Our Process

    Requirement Gathering icon

    Service Level Agreement and Process Contract (SLA)

      We will legally contract the partnership agreement and sign the SLA after settling on the specific call center outsourcing services.
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    Start the process, train your employees, and document everything.

      Webexstudio will begin agent training to acquaint our agents with your company's technologies and CRM. Furthermore, it will assist our staff in understanding your process in the same way that your in-house personnel does. Every step of the way, the process will be documented.
    Requirement Gathering icon

    Tasks should be delegated to a potential workforce

      We will assess agents for cultural fit and assign duties inside the outsourced call center program once we optimize the customer support process.
    Requirement Gathering icon

    Candidates must be finalized before they can be onboarded.

      We ensure that all our hired representatives have a thorough understanding of customer service operations. FWS will map initiatives and mentors for future supervision based on the merits of specializations and expertise.
    Requirement Gathering icon

    Calibrations of Quality

      We will grade our agent's performance using a defined grading method. For agent assessment, we look at things like call response speed, oral proficiency, resolution time, and communication clarity, among other things.
    Requirement Gathering icon

    Ongoing Reviews and Assessments

      We employ continuous assessment in the final stage to streamline the call center outsourcing services. We maintain a tight connection with our clients throughout the outsourcing project to fill in any gaps that may hinder the project's success.

    Want to outsource your call center services to India?

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    I felt the need for a website for my business, so I got ExcellisIt as a ref and I found it online as well. The team is really pro and expert their work output is far more beautiful than what I imagined for my website.

    Hosting, development all aspects had been done and crafted beautifully! I Would definitely refer or come back for next work.

    Great job team, keep doing the excellent work. All the best!

    Mahtab Ghani

    From the very first interaction we were pleasantly surprised by the initial first contact and later with the rest of the Team which gave us a sense of well being and left us feeling relaxed and listened to. Our account manager was polite and friendly and addressed our needs with a real sense of urgency and understanding. We would be happy to recommend the service to anyone in need of web design and or hosting. Special thanks to Mark and Allen for providing us with our needs. Cheers Guys.

    David Birks

    We have been using Webexstudio SEO for a few months already and the results have been outstanding. They know exactly how to optimize our website and make sure that it is up-to-date with the latest search engine algorithms. We highly recommend their services to anyone looking for quality SEO services.

    Greg V. Pruitt

    From the first day I contacted Excellist to show them my website project all managers were eager to start working in a new design that would satisfy my need.

    To this day Iā€™m very happy I did contact Excellist they have created a website that fulfill all my expectations of what I wanted for my Ecommerce store.

    Every time I did call Allen the Project Manager with new questions about my website he was very kind and gave me a helpful answer. The time frame of my project was met without delays.
    Thanks to Allen and his team for a well-done job.

    Jose Robles


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    Incoming and outbound call center outsourcing is the procedure of contracting an organization's inbound and outbound call center Solutions to an external specialist rather than conducting them in-house to save money and overhead.
    Outsourcing relieves employees of unneeded responsibilities, allowing them to concentrate on more important duties that contribute to the company's success. Recruiting devoted, full-time staff may save organizations a lot of money in terms of electricity expenses, office space, and compensation. Outsourcing organizations operate in shifts, ensuring 24x7 service, so businesses may communicate with clients even after business hours.
    A good call center should have a well-trained workforce, be incredibly knowledgeable about contemporary tools and technology, be able to operate across time zones, have multilingual employees, and provide cost-effective service.
    Any business's top priority is its customers. Your organization may give excellent services with the optimum output if you choose the proper call center outsourcing company in India. Call center outsourcing firms with a good reputation enhance client engagement rates and help your business succeed.
    Customer satisfaction surveys should often be delivered to consumers after interacting with you about your products and services. It is best to send the surveys within the following 24 hours when they are still thinking about your engagement. Remember that open email rates are greater towards the start of the week. Client satisfaction surveys may be issued at several points during the customer's lifetime, including onboarding, renewal, and cancellation.